Support | My Account

Frequently Asked Questions

How Does the Flame Rotate?
Three air inlets opposing each other are created into the sides of a metal ring. A glass chimney with a tall narrow opening protects against extinguishing the flame from sudden drafts. The surrounding air is drawn inward through the air inlets by the flame's heat.

What Are the Dimensions of the Lamp?
Dimensions are 3.5" (9 cm) base diameter, 9.25" (23.5cm) tall (5.5 cm base, 18cm chimney)

Do You Ship Internationally? What Are Your Shipping Costs?
Yes, we ship to almost all countries. To calculate shipping costs for your location, please use our shipping cost calculator.

Is Replacing the Oil Cartridge Easy?
Yes, replacing the oil cartridge is easy. By simply removing the glass chimney, you can replace the expired oil cartridge with a new one.

What Comes With My Package?
Your package will come with many parts. For a full list of components included in our packages, click here

Does It Require Batteries?
No, batteries are NOT required. Rotation of the flame is natural by design.

Is There a Guarantee?
We are pleased to offer a lifetime guarantee for defects in material or workmanship for all non-glass components of our product.

How Long Do Oil Cartridges Last?
Oil lamp cartridges burn up to 8 hours.

If I Have Children, Can They Burn Themselves on Hot Glass?
You cannot burn yourself on the GALLUS® Lamp unless you hold your skin against the glass cover for some seconds. Fortunately, mother nature has given us reflexes which ensures against harm. Nonetheless, curious fingers may end up touching the hot glass, which would not be a pleasant experience. Fortunately, children, once they understand that the glass gets hot, will not touch the glass for a second time. If you are using the GALLUS® Lamp around children, then it would be best to use our

Can I Order Bulk For a Wedding or Restaurant?
Yes, for a quotes on special bulk orders, please contact us.

Can I Use the Lamp Outside?
Yes. A light breeze will not easily extinguish the flame, so one can always experience the calm, serene effect of a gently rotating flame. This unique product may be placed anywhere inside or outside on a countertop, table, or patio furniture. They provide an interesting conversation piece and brighten any party or social gathering.

I've properly assembled the Maritime GALLUS® Lamp, but the flame of the flame is not rotating or only sporadically rotating. What do I do?
Make sure that the air inlets (4') in the metal ring (4) are not obstructed. Obstruction can be caused by the Maritime GALLUS® Lamp being placed near another object or wall which obstructs the inlets from taking in air. Move the Maritime GALLUS® Lamp away from the wall.

How do I safely put out the flame of my Maritime GALLUS® Lamp?
You may blow the flame out by blowing in the small opening at the top of the glass cover (2). Or, you may cover the opening for a few seconds with a non-flamable surface. This will deprive the Maritime GALLUS® Lamp of oxygen and cause the flame to go out. A porcelain thimble, our order no. 0001GL005-002, is available on our website and is probably the best way to extinguish the flame. DO NOT FIRST ATTEMPT TO REMOVE THE CHIMNEY PRIOR TO BLOWING OUT THE FLAME because the chimney gets hot during use!

My glass chimney tends to get black with soot after multiple uses. How can I prevent this?
Some soot buildup over time is unavoidable. In any case, you should clean your lamp from time to time. A special Maritime GALLUS® Lamp chimney cleaning brush comes with your Maritime GALLUS® Lamp and serves for removing dirt which wasn't cleaned off by the dish washer. If you've lost yours and need to order a replacement, you can order here (order no. GL005-001).

How do I best clean my Maritime GALLUS® Lamp?
For cleaning, remove the glass chimney (2), and the metal ring (4) (i.e., the metal and glass subassembly (13), from the wooden base (3). Clean the wooden base with a damp cloth or with a furniture polish. Do not place in a dishwasher or soak in water. Only after it has completely cooled, you may clean the glass chimney in a dishwasher or using soap and water, drying by hand. Use the brush included in your box to clean the neck of the glass chimney first, using window cleaner, and then place in dishwasher.

Use and Care Tips For Maximum Enjoyment
Do not block the inlet openings (4'). Do not place this against a wall or other obstruction.

What Payment Methods Do You Offer?
We offer PayPal and Credit Credit (via

Contact Information

Dept. Of Da Vinci Forum GmbH
Rathausgasse 1
CH-9320 Arbon
Tel: +4171 230 1002