Support | My Account

Shipping FAQ

How long will it take for my order to arrive?
See below for estimate arrival times for your country;

Australia: 10 - 18 business days
Switzerland: 2 - 5 business days
Western Europe: 5 - 8 business days
Other Europe: 10 - 15 business days
Other Worldwide: 10 - 18 business days

Can I get priority shipping?
We offer worldwide priority shipping for a fee of $19.95. If you would like to accept this offer, complete the checkout as normal and note in the comments section you want priority shipping. Alternatively, if you have already placed your order, please contact us.

What happens if I don't receive my order?
If you have not received your package within the delivery times, contact us.

What if I decide I want a different shipping option AFTER I have placed my order?
Contact us immediately and if your package hasn't been shipped, we will change the shipping option.

Do you ship to Post Office boxes?
We use Swiss Post for our shipments. We will ship to a post office box if there is no physical address.

Will you pack the lamp well so it arrives unharmed?
We use corrugated brown boxes for each order. The glass chimney is wrapped in bubble wrap. Components of the lamp are further safely packed in our store shelf packaging. All shipments are packaged this way regardless of value.

How long will it take to ship my order?
Our current order processing time is approximately 1-2 business days for in-stock merchandise.

When will I know my order has been shipped?
You can expect an email immediately after your order has been shipped.

Contact Information

Dept. Of Da Vinci Forum GmbH
Rathausgasse 1
CH-9320 Arbon
Tel: +4171 230 1002